This is a translation of the German privacy policy of PPprint. The law of the Federal Republic of Germany applies. In the case of orders placed by consumers from abroad, mandatory provisions or the protection granted by the law of the respective country of residence shall remain in force and shall apply accordingly.
Privacy policy
Below we inform you about the processing of your personal data by us. Personal data within the meaning of Art. 4 GDPR is all information relating to an identified or identifiable natural person (e.g. name, address, telephone number, e-mail, invoices, bank details, etc. as well as your user
behavior).
Contents
1. contact details
2. lawfulness of the processing of personal data
3. collection and storage of personal data as well as the nature and purpose of their Use
4. storage period and data deletion
5. disclosure of data to third parties
6. hosting
7. cookies
8. payment service provider
9. creditworthiness information
10. analysis services
11. social media services
12. other online services
13. rights of data subjects
14. right of objection
15. data security
16. topicality and amendment of this privacy policy
1. Contact details
This data protection information applies to data processing by the following controller:
Responsible: PPprint GmbH
Address: Gottlieb-Keim-Straße 60, 95448 Bayreuth
Email: office@ppprint.de
Phone: +491601621202
2. Lawfulness of the processing of personal data
We collect and use our users’ personal data only insofar as this is necessary to provide a functional website and our content and services. The collection and use of our users’ personal data only takes place regularly with the user’s consent. An exception applies in cases where prior consent cannot be obtained for factual reasons or where the processing of the data is permitted by law.
According to Article 6 of the General Data Protection Regulation (GDPR), the processing of personal data is lawful if one or more of the following conditions are met:
– you have given your express consent to the processing in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR,
– the processing is necessary pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR for the performance of contractual relationships with you or for the implementation of pre-contractual measures taken at your request,
– there is a legal obligation on our part for the processing pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR,
– processing is necessary in order to protect your vital interests or those of another natural person, Art. 6 para. 1 sentence 1 lit. d GDPR,
– the processing is necessary pursuant to Art. 6 para. 1 sentence 1 lit. e GDPR for the performance of a task carried out in the public interest or in the exercise of official authority vested in us,
– processing is necessary for the purposes of the legitimate interests pursued by us or by a third party in accordance with Article 6(1)(f) GDPR, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data.
3. Collection and storage of personal data and the nature and purpose of their use
As part of the use of our website, we may process personal data from the users of our website (these may be customers, interested parties and visitors to our website), such as contact data, usage data and communication data.
This is done, among other things, for the purpose of providing a functioning online offering, communicating with the users of our website, processing contact requests or customer inquiries and for the purpose of contract fulfillment. In addition, cookies are set when you visit our website (see “Cookies” in this privacy policy). We may also use third-party online services, e.g. to collect and process data for marketing purposes, subject to your consent. You will find more detailed explanations in this privacy policy.
In the following, we will explain to you which of your data may be collected and processed and for what purpose.
When visiting the website When you visit our website, the browser used on your device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information may be collected without any action on your part and – if no separate information is provided – stored until it is automatically deleted after 30 days at the latest:
– IP address of the requesting computer
– Date and time of access
– Content of the request (specific page)
– Name and URL of the retrieved file
– Access status/HTTP status code
– Amount of data transferred in each case
– Website from which the access is made (referrer URL)
– the browser used and, if applicable, the operating system of your computer and the name of your access provider
– Language and version of the browser software
We process the aforementioned data – if collected – for the following purposes:
– Ensuring a smooth connection to the website,
– To ensure a comfortable use of our website,
– Evaluation of system security and stability and
– for other administrative purposes.
The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest follows from the purposes for data collection listed above. Under no circumstances do we use the data collected for the purpose of drawing conclusions about your person.
In addition, we may use cookies and online services when you visit our website. You will find more detailed explanations in this privacy policy.
Contract initiation/contract fulfillment
We process personal data that we receive as part of pre-contractual inquiries and as part of our business relationship. For example, the following personal data may be collected and processed by us: Title, first name and surname, address, telephone number, e-mail address, IBAN / credit card number plus check digit (in each case only insofar as this is necessary for processing payments).
Furthermore, data may be passed on to third parties (see point 5 “Passing on data to third parties” in this privacy policy).
The processing and storage of your transmitted data takes place on the basis of Art. 6 para. 1 sentence 1 lit. b GDPR for the purpose of fulfilling a contract or for the implementation of precontractual measures. In other cases, we process and store your data on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR and on the basis of our legitimate interest in processing the request addressed to us in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
Provided that there are no statutory retention periods to the contrary, the data collected and stored by you will be deleted as soon as the purpose of storage no longer applies and storage is no longer necessary (e.g. your request has been processed or the business relationship has ended).
When using our contact form
For questions of any kind, we offer you the opportunity to contact us via a form provided on the website. It is necessary to provide your first and last name and a valid e-mail address so that we know who sent the request and can answer it. If necessary, the telephone number can be provided voluntarily.
The processing and storage of your transmitted data is based on Art. 6 para. 1 sentence 1 lit. b GDPR for the purpose of processing your request. Furthermore, we process your data on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR and on the basis of
our legitimate interest in processing the request addressed to us in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
Provided that there are no statutory retention periods to the contrary, the data collected and stored by you will be deleted as soon as the purpose of storage no longer applies and storage is no longer necessary (e.g. your request submitted via the contact form has been processed).
When creating a customer account
You have the option of registering with us and setting up a customer account. The data required for this (e.g. name, address and e-mail address) are marked accordingly and can be found in the input mask. Your personal data is stored in the customer account so that you do not have to enter this data again when you visit our website at a later date and place further orders, thus simplifying the ordering process. The customer account is protected by your chosen password. You can delete your customer account at any time and revoke your consent, with the result that we will irrevocably delete the data stored in the customer account, provided that there are no legal retention periods to the contrary. All you need to do is send a message to the contact details provided in the legal notice (also possible by e-mail).
The processing and storage of your transmitted data takes place on the basis of Art. 6 para. 1 sentence 1 lit. a GDPR within the scope of your previously given consent and on the basis of Art. 6 para. 1 sentence 1 lit. b GDPR within the scope of contract fulfillment.
4. Storage period and data deletion
We only store personal data until the purpose for which you have entrusted us with the data has been fulfilled. The data will then be permanently deleted. However, if there are statutory retention periods for the storage of personal data, we will store it for as long as we are legally obliged to do so. Such obligations regularly arise from legal obligations to provide evidence and retain data, which are regulated in the German Commercial Code and the German Fiscal Code, for example ten years for tax purposes. Once the statutory retention period has expired, the data is permanently deleted.
Consent to the processing and storage of your personal data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR can be revoked at any time with the consequence that the data – provided there are no legal retention periods to the contrary – will be permanently deleted.
Further rights that may prohibit us from processing your personal data arise from Art. 21 (1) and (2) GDPR.
Information on the resulting right to object can be found in this privacy policy under “Right to object”.
5. Disclosure of data to third parties
We only pass on your personal data to third parties if:
– you have given your express consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR,
– the disclosure pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR is necessary to safeguard our legitimate interests or those of a third party, e.g. for the exercise, defense or assertion of legal claims, unless your interests or fundamental rights and freedoms, which require the protection of personal data, prevail,
– in the event that there is a legal obligation for disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR,
– pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR for the purpose of payment processing to the payment service provider commissioned with payment processing and pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR within the scope of our legitimate interests in being able to offer reliable and secure payment processes, and
– this is legally permissible and necessary for the processing of contractual relationships with you in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, such as the transfer of address data to a transport company. Data may also be passed on to a drop shipper who then sends the goods to
you on our behalf. If you order goods that are to be sent to an address other than yours, this is done on the basis of our legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR in the proper processing of the contractual relationship.
If necessary, an order processing contract was concluded with the service provider used in accordance with Art. 28 para. 3 sentence 1 GDPR.
In the event that the customer’s personal data is processed in a third country (outside the EU), this is done with the customer’s prior consent, as part of the fulfillment of the contract or due to existing legal obligations. The possible transfer takes place in compliance with the legal requirements. In particular, the provisions of Art. 44 to Art. 49 GDPR apply here. A transfer is generally based on an adequacy decision by the EU Commission. If it is a third country for which there is no adequacy decision, the data transfers are based, among other things, on standard contractual clauses available under the following link as suitable guarantees for the protection of personal data:
https://commission.europa.eu/publications/standard-contractual-clauses-internationaltransfers_ de
On July 10, 2023, the European Commission adopted the adequacy decision for the EU-U.S.
Data Privacy Framework – “DPF” for short (successor to the “Privacy Shield”). The DPF now serves as the basis for data transfers to certified organizations in the USA without the need for further transfer instruments or additional measures. In the context of this privacy policy, appropriate information is provided if the organization is certified under the DPF.
6. Hosting
This website is hosted by an external service provider. Personal data collected on this website is stored on the hoster’s servers, possibly in the USA. This may include IP addresses, contact requests, communication data, contract data, contact data, website access and other data generated via a website.
Our hoster will only process your data to the extent necessary to fulfill its performance obligations and follow our instructions with regard to this data. An order processing contract pursuant to Art. 28 para. 3 sentence 1 GDPR has been concluded with the hoster.
The hoster is used for the purpose of fulfilling the contract with our potential and existing customers in accordance with Art. 6 para. 1 lit. b GDPR and in the interest of a secure, fast and effective provision of our online offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
Host: STRATO AG
We host our website with the following service provider: STRATO AG, Pascalstraße 10, 10587 Berlin, Germany.
According to its own information, STRATO stores the IP address for a maximum of 7 days to detect and defend against attacks. According to STRATO, no data is passed on to third party servers and further information on data protection at STRATO AG can be found at: https://www.strato.de/datenschutz/
7. Cookies
We use cookies on our website. These are small files that your browser automatically creates and that are stored on your end device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your end device and do not contain any viruses, Trojans or other malware. Information is stored in the cookie that results in each case in connection with the specific end device used.
Cookies that are absolutely necessary for the use of the website are used to ensure the smooth functioning of the website and do not require consent. The use of these cookies serves to make the use of our website more pleasant for you. For example, we use so-called session cookies. This generates a session ID that assigns the session to the user and is stored temporarily. In this way, several windows of our website can be opened and assigned to the same user; log-in data or the contents of the shopping cart are thus retained. Session cookies are deleted when the browser is closed.
We may also use functional cookies. These cookies save the settings made during your last visit to the website, such as the language selection or internal bookmarks, so that they do not have to be selected again. Future visits to our website can thus be made more pleasant.
Furthermore, so-called performance cookies may be used. These contain information about how our website is used. For example, we can recognize how often and for how long our website is visited and which subpages are visited. This enables us to see which areas of our website are of particular interest to the user. Performance cookies enable us to analyze your surfing behavior for the purpose of optimizing our online offering. It is not possible to draw conclusions about you as a user.
Marketing cookies from third-party providers may be placed on your end device. In the context of online marketing, the purpose is to analyze user behavior across several websites over a longer period of time in order to place personalized advertising accordingly.
You can configure your browser settings according to your wishes and refuse to accept cookies.
We would like to point out that you may then not be able to use all the functions of this website.
Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Cookies are used either on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or within the scope of our legitimate interests in a functional website in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
8. Payment service provider
The processing of personal data by a payment service provider is carried out on the basis of Article 6 (1) sentence 1 lit. b GDPR for the purpose of contract processing and only to the extent necessary for this purpose and within the scope of our legitimate interests pursuant to Article 6 (1) sentence 1 lit. f GDPR to be able to offer you reliable and secure payment processes. The responsibility for handling the data collected and processed by the payment provider in accordance with data protection regulations lies with the respective payment provider. You can revoke your consent to the processing of the data at any time by contacting the respective payment service provider. ²
PayPal
When paying by means of a payment method provided by PayPal (direct debit, credit card, installment payment or purchase on account), payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal” for short).
If you choose a PayPal payment method, you will be redirected to the PayPal website. For the use of this service, PayPal collects, processes and stores transaction data, such as login/contact data, identification/signature data, payment information, the amount paid, technical usage data and location data. PayPal reserves the right to carry out a credit check for the above-mentioned payment methods to the extent permitted by law. For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR on the basis of PayPal’s legitimate interest in determining your solvency. For further data protection information, please refer to PayPal’s privacy policy: https://www.profihost.com/datenschutz/
9. Creditworthiness information
No credit information is obtained.
10. Analysis services
The tracking measures listed below and used by us are carried out on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. With the tracking measures used, we want to ensure a needs-based design and the continuous optimization of our website. On the other hand, we use the tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you. If necessary, an order processing contract has been concluded with the service provider used in accordance with Art. 28 para. 3 sentence 1
GDPR.
You can prevent the storage of cookies by selecting the appropriate settings in your browser software. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. Unless otherwise specified, the data will be stored for a period of two years and then deleted.
The following link will provide you with general information on usage-based online advertising: https://www.youronlinechoices.com/de/.
Google Analytics
We use Google Analytics 4 on our website, a web analytics service provided by Google LLC. The company responsible is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).
We use Google’s “Consent Mode” in the simple implementation. If you have not given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, the loading of Google tags is blocked and no data is sent to Google (not even the consent status).
If you have given your consent, Google tags are loaded for analysis and marketing purposes in order to track the behavior of users on our website. With this analysis tool, cookies, scripts and pixels are algorithmically evaluated with the help of artificial intelligence and thus the respective user behavior is measured. Among other things, the following data may be processed and stored: Length of stay and pages visited on our website, the browser used, date and time of the page view, language setting and, for example, scrolls to the end of the page or clicks on external links. Google will use this information on behalf of the operator of this website to evaluate the use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The stored data will be deleted after 14 months at the latest.
Based on the location data derived and transmitted by the IP address, all data is collected from devices located in the EU via domains and servers in the EU. Data may also be forwarded in encrypted form to the Analytics processing servers in the USA. According to Google, IP addresses that are collected from users in the EU are deleted before they are recorded via EU domains and servers. IP anonymization takes place automatically; according to Google, IP addresses are neither logged nor stored. Google is certified under the EU-U.S. Data Privacy Framework. The legal framework for data transfers by Google and the standard contractual clauses of the European Commission are available at https://policies.google.com/privacy/frameworks
Further information on Google’s privacy policy and terms of use can be found at: https://policies.google.com/privacy
You can also prevent Google from collecting the data generated by the cookie and relating to the use of the website (including the IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de
You can adjust your settings regarding personalized advertising by Google at any time: https://www.google.com/settings/ads/onweb
11. Social media services
We do not use any social media services.
12. Other online services
On our website, we use online services and advertising tools from the companies listed below on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or as part of our legitimate interest in the optimal marketing of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. If necessary, an order processing contract has been concluded with the service provider used in accordance with Art. 28 para. 3 sentence 1 GDPR.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
YouTube
We integrate online offers (usually videos) from the “YouTube” platform. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you are based in the EU, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) is the data controller. The operator of the pages is Youtube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.
We have activated the “extended data protection mode” function of YouTube so that the setting of YouTube cookies is blocked. When you visit one of our pages on which a YouTube video is embedded, no connection to the YouTube servers is established. Data will only be transferred to Google if you have previously given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. This can also establish a connection to the Google network “Double Click”, an advertising tool from the provider Google.
Data (including your IP address) is transmitted directly to Google servers, possibly in the USA, and stored there. Google may store so-called cookies (see section 7 “Cookies”) on your end device to evaluate your user behavior and assign this data to your user account if you are logged in to a Google service. Even if you do not have a customer profile or are not currently logged in, Google can process the data received. If you do not want Google or YouTube to assign the data collected via our site to your user account, you must log out of the Google services before visiting our site.
Google or YouTube may use this information for purposes such as collecting video statistics and improving user-friendliness. We would like to point out that we have no knowledge of the content of the transmitted data or its use by Google or YouTube. You can object to the processing by the provider at any time. You can change your data protection settings in YouTube at any time via your Google account. You can obtain assistance at: https://support.google.com/youtube/answer/9315727?hl=de
Google LLC is certified under the EU-U.S. Data Privacy Framework.
Google stores collected data for different periods of time, depending on what data is involved, how Google uses it and how the user’s settings are configured. Advertising data is anonymized in server logs by Google deleting part of the IP address after 9 months and cookie information after 18 months.
For more information about Google’s privacy policy, please visit: https://policies.google.com/privacy
https://policies.google.com/technologies/retention?hl=de
Certified webshop seal of approval
The “Geprüfter Webshop” seal is integrated on our website. The seal and the services advertised with it are an offer from Tisko Consulting GmbH, Hertzstr.15, 53881 Euskirchen. When the seal is called up, the web server automatically saves a so-called server log file, which contains, for example, your IP address, the date and time of the call-up, the amount of data transferred and the requesting provider (access data) and documents the call-up. This access data is not analyzed and is automatically deleted no later than 30 days after the end of your visit to the site.
Further information about data protection at Tisko Consulting GmbH can be found at: https://www.gepruefter-webshop.de/datenschutz/
13. Rights of data subjects
You have the right:
– in accordance with Art. 15 GDPR, to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information about its details;
– in accordance with Art. 16 GDPR, to immediately request the correction of incorrect or incomplete personal data stored by us;
– in accordance with Art. 17 GDPR, to demand the deletion of your personal data stored by us, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
– in accordance with Art. 18 GDPR, to demand the restriction of the processing of your personal data if the accuracy of the data is disputed by you, the processing is unlawful but you refuse to delete it and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have lodged an objection to the processing in accordance with Art. 21 GDPR;
– in accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller
– in accordance with Art. 7 para. 3 GDPR, to withdraw your consent once given to us at any time. The consequence of this is that we may no longer continue the data processing based on this consent in the future and
– pursuant to Art. 77 GDPR, to lodge a complaint with a supervisory authority if you believe that your personal data has been processed unlawfully. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our registered office.
14. Right of objection
INSOFAR AS YOUR PERSONAL DATA IS PROCESSED ON THE BASIS OF OUR LEGITIMATE INTERESTS PURSUANT TO ART. 6 ABS. 1 S. 1 LIT. F GDPR, YOU HAVE THE RIGHT, PURSUANT TO ART. 21 ABS. 1 GDPR TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION. AS A RESULT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR FOR THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS.
YOU CAN ALSO OBJECT IN ACCORDANCE WITH. ART. 21 ABS. 2 GDPR AGAINST THE
PROCESSING OF PERSONAL DATA BY US, WHICH ARE PROCESSED IN ACCORDANCE WITH ART. 6 ABS. 1 S. 1 LIT. F GDPR FOR THE PURPOSE OF DIRECT MARKETING WITH THE CONSEQUENCE THAT WE WILL NO LONGER PROCESS YOUR PERSONAL DATA FOR THE
PURPOSE OF DIRECT MARKETING.
IF YOU WISH TO EXERCISE YOUR RIGHT OF REVOCATION OR OBJECTION, SIMPLY SEND AN E-MAIL TO THE E-MAIL ADDRESS STATED IN THE IMPRINT.
15. Data security
When you visit our website, we use the widely used SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser. As a rule, this is 256- bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser.
We also use suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
16. Topicality and amendment of this privacy policy
This privacy policy is currently valid.
Due to the further development of our website and offers on it or due to changed legal or official requirements, it may become necessary to change this privacy policy. The current privacy policy can be viewed at any time on
of this website can be retrieved and printed by you.
Copyright notice:
This privacy policy has been prepared by the contract of TISKO Consulting GmbH ( www.Gepruefter-Webshop.de ) and is subject to copyright protection. Any use other than the contractual agreement or the copying and unauthorized use of the texts is not permitted and constitutes a copyright infringement that will be prosecuted.
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This is a translation of the General Terms and Conditions of PPprint. The law of the Federal Republic of Germany shall apply. In the case of orders placed by consumers from abroad, mandatory provisions or the protection granted by the law of the respective country of residence shall remain in force and shall apply accordingly.